Wednesday, 13 January 2016, Originally published at Rolls-Royce
Rolls-Royce has launched a new engine service, SelectCareTM, continuing its reputation for service innovation and expanding the customers’ choice of competitive, capable and flexible services across the engine lifecycle.
SelectCare fits between Rolls-Royce’s fully comprehensive TotalCare® service, which maximises engine time on wing in addition to giving long-term cost certainty on a dollar-per-flying-hour basis, and MRO Services, where customers contract for shop visit support on an individual time and materials basis.
SelectCare allows customers to tailor the services they require across an agreed number of engine shop visits to match their service needs and budget. Rolls-Royce’s unrivalled understanding of its engines, its comprehensive Service Network and its highly advanced engine health monitoring, differentiate SelectCare from other fixed-price overhaul agreements.
The new service launches with American Airlines as its first customer. American chose SelectCare for all RB211-535 engines that power its Boeing 757 fleet. These aircraft were previously supported by separate TotalCare and MRO Services agreements.
American Airlines has been at the forefront of services innovation with Rolls-Royce. In 1999 it became the first customer for TotalCare, which transformed the engine services landscape with a new business model. The launch of SelectCare continues the Rolls-Royce partnership with American Airlines.
Dominic Horwood, Rolls-Royce, Chief Customer Officer – Civil Large Engines, said: “The launch of SelectCare is another step forward in our commitment to provide customers a choice of competitive, capable and flexible services tailored to their individual needs. We are delighted to have a valued and respected operator like American Airlines become the first customer for SelectCare. It gives us great confidence for our new service going forward.”
About Rolls-Royce Holdings plc
- Rolls-Royce’s vision is to be the market-leader in high performance power systems where our engineering expertise, global reach and deep industry knowledge deliver outstanding customer relationships and solutions. We operate across five businesses: Civil Aerospace, Defence Aerospace, Marine, Nuclear and Power Systems.
- Rolls-Royce has customers in more than 120 countries, comprising more than 380 airlines and leasing customers, 160 armed forces, 4,000 marine customers including 70 navies, and more than 5,000 power and nuclear customers.
Annual underlying revenue was £14.6 billion in 2014, around half of which came from the provision of aftermarket services. The firm and announced order book stood at £76.5 billion at 30 June 2015.
- In 2014, Rolls-Royce invested £1.2 billion on research and development. We also support a global network of 31 University Technology Centres, which position Rolls-Royce engineers at the forefront of scientific research.
Rolls-Royce employs over 54,000 people in more than 50 countries. Over 15,500 of these are engineers.
- The Group has a strong commitment to apprentice and graduate recruitment and to further developing employee skills. In 2014 we employed 354 graduates and 357 apprentices through our worldwide training programmes. Globally we have over 1,000 Rolls-Royce STEM ambassadors who are actively involved in education programmes and activities; we have set ourselves a target to reach 6 million people through our STEM outreach activities by 2020.